Introduction

In today’s fast-paced corporate environment, effective interpersonal communication is more than just a soft skill—it’s a key factor in workplace productivity, collaboration, and employee satisfaction. The ability to build trust, manage conflicts, and foster team cohesion is essential for creating a healthy and thriving organizational culture. Training Course on Improving Interpersonal Relations at Work is strategically designed to help professionals enhance interpersonal relationships, drive performance, and reduce workplace stress through evidence-based communication techniques and emotional intelligence strategies.

Through engaging lessons, real-life scenarios, and interactive activities, participants will gain a deeper understanding of non-verbal cues, active listening, empathy, and constructive feedback mechanisms. Whether you're a team leader, HR professional, or employee striving to improve your workplace relationships, this course offers tools and techniques to transform your interpersonal approach and foster collaborative excellence.

Programme Curriculum

Training Course on Improving Interpersonal Relations at Work

Introduction

Course Objectives

Master effective workplace communication techniques.
Enhance emotional intelligence (EQ) to understand and respond better to colleagues.
Improve active listening skills for more productive interactions.
Learn to give and receive constructive feedback.
Develop conflict resolution strategies for common workplace challenges.
Strengthen team collaboration and team-building dynamics.
Identify and overcome barriers to communication.
Cultivate a positive workplace culture through empathy and trust.
Understand body language and non-verbal cues in professional settings.
Build cross-functional communication with diverse teams.
Apply assertive communication techniques for clarity and respect.
Promote inclusive communication that supports diversity and equity.
Utilize digital communication etiquette in virtual workspaces.

Target Audience

HR Professionals
Team Leaders and Managers
New Employees
Remote/Hybrid Workers
Project Coordinators
Customer Service Representatives
Department Heads
Professionals Seeking Career Advancement

Course Duration:

10 days

Course Modules

Module 1: Introduction to Interpersonal Relations

Defining interpersonal skills
Importance of workplace communication
Key components of effective interactions
Building rapport
Self-assessment quiz

Module 2: Understanding Emotional Intelligence (EQ)

Emotional self-awareness
Recognizing others' emotions
Emotional regulation strategies
Empathy in leadership
EQ in conflict resolution

Module 3: Active Listening and Feedback

Stages of active listening
Reflective listening techniques
Feedback models (e.g., SBI, BOOST)
Giving vs. receiving feedback
Avoiding defensive communication

Module 4: Conflict Resolution Strategies

Identifying conflict types
Conflict resolution styles (Thomas-Kilmann)
De-escalation techniques
Mediation role-play
Communication during disagreements

Module 5: Team Collaboration Techniques

Building high-performing teams
Encouraging participation
Shared goals and accountability
Trust-building exercises
Recognizing team dynamics

Module 6: Building Trust and Credibility

Transparency and honesty
Follow-through on commitments
Role of trust in productivity
Micro-behaviors that build/destroy trust
Psychological safety

Module 7: Verbal and Non-Verbal Communication

Tone, volume, and clarity
Body language decoding
Cultural influences on gestures
Eye contact and posture
Reading emotional cues

Module 8: Overcoming Communication Barriers

Types of barriers (physical, semantic, psychological)
Strategies to overcome each
Bias and assumptions
Language and jargon issues
Accessibility considerations

Module 9: Assertiveness Without Aggression

Passive vs. aggressive vs. assertive
Saying “no” respectfully
Using “I” statements
Boundaries in communication
Practice through scenarios

Module 10: Inclusive Communication

Cultural sensitivity
Language inclusivity
Addressing microaggressions
Supporting neurodiverse communication
Inclusive workplace practices

Module 11: Managing Virtual and Remote Communication

Zoom and virtual etiquette
Managing misinterpretations
Maintaining team cohesion online
Video call dos and don’ts
Async communication best practices

Module 12: Feedback-Driven Culture

Embedding feedback into daily work
Role of leadership in feedback
Peer-to-peer feedback strategies
Feedback surveys
Encouraging feedback uptake

Module 13: Dealing with Difficult People

Personality clashes
Strategies for staying calm
Difficult conversation frameworks
Emotional distancing techniques
Understanding triggers

Module 14: Communicating Across Generations

Communication preferences by generation
Bridging generational gaps
Intergenerational empathy
Age-related communication myths
Inclusive training for all ages

Module 15: Creating Your Communication Action Plan

Personal development goals
Habit tracking tools
Long-term improvement strategies
SMART goal setting
Accountability partners

Training Methodology

This course employs an interactive, experiential learning model designed to ensure participants gain real-world interpersonal skills through:

Facilitator-led sessions with practical frameworks and real-world examples
Group role-plays and simulations to practice realistic workplace scenarios
Peer discussions and feedback loops to encourage reflection and collaboration
Self-assessments and diagnostics for personal insight and awareness
Case studies and multimedia to enhance concept retention and relatability

Register as a group from 3 participants for a Discount

Send us an email: info@fineskilltrainingcenter.org or call +254769199797

Certification

Upon successful completion of this training, participants will be issued with a globally- recognized certificate.

Tailor-Made Course

We also offer tailor-made courses based on your needs.

Key Notes

a. The participant must be conversant with English.

b. Upon completion of training the participant will be issued with an Authorized Training Certificate

c. Course duration is flexible and the contents can be modified to fit any number of days.

d. The course fee includes facilitation training materials, 2 coffee breaks, buffet lunch and A Certificate upon successful completion of Training.

e. One-year post-training support Consultation and Coaching provided after the course.

f. Payment should be done at least a week before commence of the training, to Fineskill Training Center account, as indicated in the invoice so as to enable us prepare better for you.

Skills & Software Covered

Interpersonal Skills Teamwork Communication Conflict Resolution

Programme Fee

Duration: 10 Days

Method: Online or Physical

Online Price: $2,000

Physical Price: $3,000

Certification: Accredited Certificate

View Available Dates 📄 Download Course Outline (PDF)

Available Sessions

Location

Month

Year

Oct 12 2026

12 Oct — 23 Oct 2026

💻 Online / Virtual session

Online $2,000