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Performance Feedback & Coaching Training Course
Introduction
Performance feedback and coaching are critical leadership capabilities that directly influence employee engagement, productivity, accountability, and organizational performance. Performance Feedback & Coaching Training Course provides participants with practical, evidence-based frameworks for delivering constructive feedback, conducting effective coaching conversations, and fostering continuous performance improvement. Emphasis is placed on goal alignment, behavioural feedback models, psychological safety, growth mindset, and performance conversations that drive measurable results across teams and individuals.
The training equips managers and professionals with modern coaching techniques, feedback tools, and communication strategies that support talent development, performance management systems, and leadership effectiveness. Participants will learn how to manage difficult conversations, overcome resistance, link feedback to organizational objectives, and embed coaching cultures that support learning, agility, and high performance in dynamic work environments.
Programme Curriculum
Performance Feedback & Coaching Training Course
Introduction
Performance feedback and coaching are critical leadership capabilities that directly influence employee engagement, productivity, accountability, and organizational performance. Performance Feedback & Coaching Training Course provides participants with practical, evidence-based frameworks for delivering constructive feedback, conducting effective coaching conversations, and fostering continuous performance improvement. Emphasis is placed on goal alignment, behavioural feedback models, psychological safety, growth mindset, and performance conversations that drive measurable results across teams and individuals.
The training equips managers and professionals with modern coaching techniques, feedback tools, and communication strategies that support talent development, performance management systems, and leadership effectiveness. Participants will learn how to manage difficult conversations, overcome resistance, link feedback to organizational objectives, and embed coaching cultures that support learning, agility, and high performance in dynamic work environments.
Course Objectives
Understand modern performance management and continuous feedback frameworks.
Apply structured feedback models for behavioural and results-based improvement.
Develop coaching skills that enhance employee capability and accountability.
Strengthen communication techniques for difficult performance conversations.
Align feedback and coaching with organizational goals and KPIs.
Build psychological safety to support honest performance dialogue.
Use data and performance metrics to support objective feedback.
Apply coaching techniques for talent development and succession planning.
Address underperformance through structured improvement plans.
Enhance leadership effectiveness through coaching-based management.
Integrate feedback into performance appraisal and review systems.
Manage resistance and emotional responses during feedback sessions.
Develop action plans for embedding coaching cultures in organizations.
Organizational Benefits
Improved employee performance and productivity
Stronger leadership and people management capability
Enhanced employee engagement and motivation
Reduced conflict and misunderstandings at work
Better alignment between individual and organizational goals
Increased accountability and ownership of results
Stronger talent development and retention
Improved performance review and appraisal outcomes
Healthier organizational culture and trust
Sustainable performance improvement practices
Target Audiences
Line managers and supervisors
Human resource professionals
Team leaders and project managers
Senior and middle management
Talent development specialists
Performance management officers
Organizational development practitioners
Coaches and leadership trainers
Course Duration: 5 days
Course Modules
Module 1: Foundations of Performance Feedback
Principles of effective performance feedback
Continuous feedback versus traditional appraisal systems
Behavioural versus results-focused feedback
Linking feedback to goals and expectations
Common feedback barriers and how to overcome them
Case Study: Improving team performance through structured feedback
Module 2: Feedback Models and Techniques
SBI, STAR, and feedforward feedback models
Delivering constructive and corrective feedback
Balancing positive and developmental feedback
Timing and frequency of performance feedback
Adapting feedback styles to different personalities
Case Study: Applying feedback models in a high-pressure environment
Module 3: Coaching Skills for Managers
Differences between coaching, mentoring, and managing
Core coaching competencies and questioning techniques
Active listening and powerful questioning
Setting development-focused coaching goals
Structuring effective coaching conversations
Case Study: Coaching an employee to improve performance outcomes
Upon successful completion of this training, participants will be issued with a globally- recognized certificate.
Tailor-Made Course
We also offer tailor-made courses based on your needs.
Key Notes
a. The participant must be conversant with English.
b. Upon completion of training the participant will be issued with an Authorized Training Certificate
c. Course duration is flexible and the contents can be modified to fit any number of days.
d. The course fee includes facilitation training materials, 2 coffee breaks, buffet lunch and A Certificate upon successful completion of Training.
e. One-year post-training support Consultation and Coaching provided after the course. f. Payment should be done at least a week before commence of the training, to FINESKILL TRAINING CENTER account, as indicated in the invoice so as to enable us prepare better for you.